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Frequently Asked Questions

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Who is Tuckahoe Marketing and what do you do?
Tuckahoe Marketing is a Richmond-based agency offering smart websites, SEO, AEO and GEO, paid advertising, social media management, reputation management, and AI automation.
What is AI Automation and how does it help my business?
AI automation answers questions, books appointments, and follows up so you capture leads automatically.
What are SEO, AEO, and GEO—and why are they grouped together?
SEO improves rankings, AEO targets answer engines, and GEO builds local visibility. Together they increase discovery across search and AI results.
Do you work with businesses outside Richmond, VA?
Yes, we serve Richmond-area businesses and select clients nationwide.

Services

What services do you offer?
We offer web design, SEO, AEO, GEO, paid advertising, social media management, reputation management, and AI automation.
How do your Discovery pages work?
They collect details about your services, goals, and budget so we can build a tailored and affordable plan. The Discovery process also aids us to adapt messaging and campaigns to your industry and local market.
What happens after I choose a service?
We confirm scope, set milestones, integrate your tools, and launch with reporting.

Web Design / Smart Websites

What features come standard with your websites?
Mobile-friendly design, SEO, fast load times, conversion tracking, and secure hosting. AI tools, AEO and GEO and the back-end automations are optional.
Can you integrate AI tools into my website?
Yes, we add chatbots, voice agents, review requests, and automated follow-ups.
How long does a typical build take?
Most sites launch in 2-4 weeks depending on content and integrations.
Do you migrate existing sites and preserve SEO?
Yes, we set redirects, keep content, and transfer metadata to protect rankings.

SEO / AEO / GEO

What’s the difference between SEO, AEO, and GEO?
SEO targets search engines, AEO targets answer engines, and GEO boosts local search signals.
How can GEO optimization help my local visibility?
We optimize profiles, citations, content, and reviews so you appear in map and 'near me' searches.
Will I show up in LLM and voice searches with your strategy?
We structure content and schema so AI and voice assistants can surface your brand.
What metrics do you track for success?
We track clicks, impressions, rankings, map visibility, and conversions.

AI Automation

What does AI Automation include at Tuckahoe Marketing?
AI chat/voice agents, smart forms, lead routing, database reactivation, and review requests. Our automated workflows follow up, track and nurture leads, send invoices and receive payments and manage review requests.
How does Database Reactivation work?
We re-engage past leads with SMS, email, or voice outreach together with AI platforms.
How do you handle ‘speed to lead’ and after-hours coverage?
AI responds instantly to new leads, answers FAQs, and books appointments anytime. All with AI Chatbots and Voice AI agents.
Can AI help with reviews and reputation?
Yes, it requests reviews, monitors feedback, and escalates issues.
How does Tuckahoe Marketing help with abandoned carts?
E-Commerce businesses leak significant sales through abandoned carts. With the help of AI agents, we bring back as many of those purchases as possible.

Paid Advertising

Which ad platforms do you manage?
We manage Google, Facebook, Instagram, and YouTube ads.
How do you target the right locations?
We use geo targeting around Richmond or custom areas for national campaigns.
What budget do you recommend to start?
Start with enough budget for reliable results, then scale based on ROI.
How do you measure ROI?
We track calls, forms, bookings, and revenue in our custom dashboards.

Social Media Management

What’s included in Social Media Management?
Planning, content creation, posting, engagement, reporting, and optional paid ads.
Do you create content or only post?
We create graphics, copy, and videos, submit for the client’s approval and then schedule and post.
How often should we post?
Most small businesses perform well posting 3–5 times per week.
How does social support my overall marketing?
Social builds trust, promotes offers, and supports visibility efforts and paid advertising.

Reputation Management

What is reputation management?
It’s collecting, showcasing, and responding to reviews to build trust and visibility.
Can you help us get more reviews?
Yes, we send automated review requests by SMS or email.
How do you handle negative reviews?
We set workflows to respond quickly and resolve issues in an effort to convince the customer to revise a less than optimal review.
Do reviews impact local SEO (GEO)?
Yes, review volume, rating, and keywords help map rankings and conversions.

Discovery Pages

What is a Discovery Page?
A form that captures your services, goals, and budget for planning.
What information do you request?
We ask for business details, service area, target audience, and tools used.
How do you use Discovery data?
We use it to shape campaigns, targeting, and success metrics. We also use the Discovery process to determine how best we can assist you within your stated budget.

Contact & Getting Started

How do I start working with Tuckahoe Marketing?
Book a free strategy session and we’ll outline a plan.
What should I prepare before we meet?
Provide website, analytics, service list, and success goals.
How long does it take to receive a proposal after Discovery?
Usually within a few business days.
Do you provide ongoing support and reporting?
Yes, we provide optimization, support, and monthly reports.

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